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What You Need to Know Before You Play

Our legal terms set out how your account works, what data we collect, and how eligibility is determined under local law. Access to 4777cb is available where permitted by applicable law in your region.

Account EligibilityData and PrivacyCookie PolicyTerms of UseContact and Requests
4777cb What You Need to Know Before You Play
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Secure

We collect account data — including your mobile number, device type, and payment method details — only for the purposes stated in our privacy policy. Data linked to JazzCash, Easypaisa or Raast transactions is retained for the period required under our payment verification obligations and is not shared with third parties for marketing. Your account is protected by session-level SSL encryption, and OTP verification is required at login from a new device. You can request a copy of your data or ask us to close your account by contacting support directly.

Data Collection

We collect only what is needed to run your account — mobile number, device info, and wallet details tied to JazzCash, Easypaisa or Raast payments you make.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings.

Retention Period

Account data is held for as long as your account is active and for a further period required by our payment and legal obligations. Closure requests are processed by our support team.

Account Security

OTP verification is triggered when you log in from a new device or browser. If you suspect unauthorised access, contact support immediately to freeze your account.

LEGAL CONTACT PATHS

How to Reach Us on Legal and Account Matters

If you have a question about your account eligibility, a data request, or a specific clause in our terms, our support team handles these through the channels below. For wallet-related legal queries — such as a disputed JazzCash or Easypaisa transaction — include your account ID and transaction reference when you write to us so we can respond without unnecessary back-and-forth.

Team online

Live Chat

Reach our support team directly through the live chat window in your account dashboard. Useful for urgent eligibility or account suspension queries.

Email Support

Send detailed legal or data-related requests to our support email. Include your registered mobile number and a clear description of your request.

Account Help Centre

Our Help Centre covers common legal questions — from account closure to data retention — and links directly to the relevant policy section for your review.

Common Legal Questions About Your Account

These are the questions we receive most often about our terms, data practices and account eligibility. If your question is not covered here, our support team can address specific cases directly.

Access depends on whether online gaming is permitted under local law in your region. We do not confirm legality for specific locations — you are responsible for checking your local rules before opening an account.

We collect your mobile number, device identifiers and, where you use JazzCash, Easypaisa or Raast, the transaction details needed to verify your payment. No additional personal data is collected without your knowledge.

Yes. Contact our support team through live chat or email with your registered mobile number. We will process your request in line with our data retention policy and applicable legal obligations.

Accounts are suspended when our eligibility or verification requirements are not met. Write to support with your account ID and the reason for your query — our team will review and respond with the specific grounds.

Disputed wallet transactions are reviewed against the payment record tied to your account. Send the transaction reference and your JazzCash or Easypaisa confirmation to support for a formal review.

We send notifications of material changes to your registered account contact. Continuing to use your account after a policy update means you have accepted the revised terms as they stand.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.